Carer Workshop

Effective Communication ‘Building Bridges Through Words’

Scenario-based training that strengthens practical skills. This session is ideal for carers, support workers, and anyone who wants to communicate more confidently with older adults in daily care situations.

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About

This isn’t a lecture — this is real-life learning brought to life through immersive simulations and scenario-based activities designed to build confidence, empathy and clarity in communication.

This workshop helps carers strengthen everyday communication with older adults, including those experiencing sensory changes, slower processing, or confidence barriers. Through simulation kits, immersive scenarios and guided reflection, participants learn how to:

  • Communicate clearly, calmly, and respectfully
  • Build trust and connection in short interactions
  • Support older adults who may feel anxious, overwhelmed, or unsure
  • Recognise communication barriers linked to ageing
  • Use tone, pace, and body language to create comfort and understanding
  • Take home workbook for reflection

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What you will gain

Build real, practical confidence you can use immediately in any care environment, not just theory, but skills that genuinely make your day‑to‑day work easier and safer.

CPD-aligned learning to support your professional development
A practical workbook for ongoing reference and reflection.

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What makes this workshop different

ScenarioReal uses immersive, real-life scenarios to help staff experience communication challenges from the perspective of older adults. This approach builds empathy, confidence and practical skill — not just knowledge. Workshops include:

  • Led by a professional carer and trainer with lived experience
  • Mapped to NICE Guidelines, WHO and JCC Standards
  • Hands-on practice using real-life scenarios
  • Learn collaboratively from peers in a supportive environment.

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Ready to strengthen your
team’s communication?

ScenarioReal can deliver sessions for small teams, large organisations, or multi-site businesses.
Workshops can be tailored to your sector and your customer needs.

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Workshop Location

Address:

FNHC Training Centre,

2 Britannia Place,

The Care College,

7-11 Britannia Place,

Bath Street,
St Helier,
Jersey,
JE2 4YS