Terms of Use

Our Policy

Services covered

• Dementia and communication care training, scenario‑based workshops, consultancy, and RQF assessment support (where agreed with partners).

Bookings & payment

• Bookings confirmed upon agreement of date and fee.
• Standard payment terms: Payment due on invoice presentation before attending the workshop.
• Invoices issued before delivery unless otherwise arranged.

Cancellations

• No charge with 48 hours’ notice.
• Within 48 hours: may incur 50% fee.
• Rescheduling offered where possible.

Use of materials

• All ScenarioReal materials (scenarios, scripts, kits, worksheets) remain ScenarioReal’s intellectual property.
• Not permitted: copying, distributing, rebranding, or recording sessions without consent.
• Internal organisational use allowed only for the agreed purpose.

Professional boundaries & liability

• Training is educational, not medical or legal advice.
• ScenarioReal is not liable for decisions made by participants or organisations based on training content.
• Liability limited to the cost of the service provided.
• Sessions may be paused if emotional or safety concerns arise.

Confidentiality

• Information shared during sessions is treated confidentially.
• Disclosures may be shared only when required by safeguarding or law.
• Participants are expected to respect each other’s confidentiality.